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Terms of Service

1. Scope

These general terms and conditions, also called GTC, apply to all business relationships between you and BIGPLAYER represented by the business owner Norman Graudenz. Different regulations are expressly contradicted. In addition to agreements, they can only be made in writing.

2. Contractual partner

2.1 All contracts are processed with BIGPLAYER, business owner Norman Graudenz, An den Fördertürmen 24, 59075 Hamm. E-mail address: info@bigplayer.de

2.2 Our offers are aimed exclusively at consumers. According to §13 BGB, this means any natural person who concludes a legal transaction for a purpose that does not correspond to any commercial or independent professional activity.

2.3 Our offer is not available to minors.

3. Conclusion of the contract

3.1 None of the products shown in the online shop represent a legal offer, but a non-binding online catalog. By clicking on products, you can take a closer look at them and add them to the shopping cart without obligation. Before sending your binding order, you can correct or delete it at any time by using the correction aids in the order form. After you have selected your payment method and confirmed the payment, a binding order has been successfully placed for the goods that you have previously placed in the shopping cart. The receipt of the order is confirmed by automated e-mail immediately after the order has been sent and does not yet constitute an acceptance of the contract by us. We can accept your order through a separate order confirmation by e-mail or by delivering the goods.

A contract that is binding can also be concluded if you pay by credit card at the time your credit card was charged, if you selected and confirmed PayPal as the payment order, or if your account was charged by another payment method you have chosen we offer in our online shop.

3.2 The dimensions, drawings, explanations, descriptions and images in the product descriptions are approximate values ​​customary in the industry and therefore no guarantee of these properties.

3.3 The text of the contract is saved and we will send you the order data by email. You can read and print our terms and conditions at any time on our website. It is possible that you set up a customer account, which you can protect and access with a password. In your customer account you can view data such as completed, open and recently sent orders, as well as manage and save your address data, payment data and newsletters.

3.4 The language for the conclusion of the contract is German.

4. Right of withdrawal / right of withdrawal

Right of withdrawal

You can revoke this contract within fourteen days without giving reasons. After you or a third party, who is not the carrier, has taken possession of the goods, the cancellation period of fourteen days begins.

So that you can make use of your right of cancellation, you must write us an email to: info@bigplayer.de or by letter to: Graudenz Fashion, Sophie-Buschkötter-Str. 22 and inform us that you want to cancel this contract. The deadline is also considered to be met if you send the goods before the period of fourteen days has expired.

So that you can exercise your right of withdrawal, you must contact us before the withdrawal period has expired.

Consequences of cancellation

Should you withdraw from this contract within the withdrawal period of fourteen days, we will refund you the invoice amount as soon as possible after receipt of the goods in our warehouse. We have up to 30 days after receipt of the goods to reimburse the invoice amount. The reimbursement of the invoice amount for credit cards and PayPal accounts usually takes up to 5 days after receipt of the goods in the warehouse. The reimbursement of the invoice amount to bank accounts usually takes up to 10 days after receipt of the goods in the warehouse. Please note, we will only reimburse the invoice amount if we have received the goods intact in our warehouse, before receipt of the goods, there can generally be no reimbursement of the invoice amount. The return must be made to this address:

Return address:

Graudenz fashion

Sophie-Buschkötter-Str. 22nd

59063 Hamm


In general, you will not be reimbursed any shipping costs that you incurred when placing an order or sending a return. Customs and tax charges that you may incur for orders outside the European Union will not be refunded. In the case of cash refunds, the actual invoice amount for the item will be transferred back. When refunding the invoice amount, we will choose the same payment method that you used for payment. We can refuse the repayment if these reasons exist:

  • The goods did not arrive at our warehouse;
  • The goods are in a used condition;
  • The goods are damaged;
  • The goods are no longer in their original packaging;
  • Components such as hanging labels, gift boxes, etc. are missing.

If you have any questions about your refund, you can write us an email to: info@bigplayer.de, then we will investigate your incident. End of revocation.

5. Delivery

5.1 Delivery is only made by dispatch, collection is not possible.

5.2 We deliver worldwide.

5.3 We do not deliver to packing stations.

5.4 Delivery is usually via DHL or UPS and the delivery time is customary in the industry.

6. Shipping costs, prices and agreement on the bearing of costs

6.1 When ordering outside the European Union, additional customs and tax charges may arise. These costs are not specified in the online shop and will be sent to you in a separate invoice.

6.2 If shipping costs are incurred for an order, these will be displayed in your order process. Please note that if you incur shipping costs, these will not be reimbursed for a return.

6.3 In general, you will bear the costs for a return.

7. Payment Terms

The following payment options are available:

Credit card

Your credit card will be charged when the order is completed.


You pay the invoice amount via the online provider PayPal, first you have to register there, legitimize with your payment data and confirm the payment instruction to us.

SEPA (direct debit)

To be able to pay by direct debit, you must be registered with PayPal and have given PayPal a direct debit mandate.

Instant bank transfer

No registration is required to pay with Sofortüberweisung. The payment process works with your account details in your online bank account.


No registration is required to pay with Giropay. The payment process works with your account details in your online bank account.

8. Coupons

8.1 Our campaign vouchers, which are usually issued for advertising purposes in the form of a code with a fixed validity, cannot be purchased.

8.2 A customer account is not required for redeeming promotional vouchers.

8.3 Should the redemption of the campaign vouchers require that a minimum purchase or minimum order value must be available, the campaign voucher serves as a discount on the actual, final purchase price. This means that the discount is only granted if the respective minimum purchase or minimum order value is reached.

8.4 The validity of the campaign vouchers is fixed for the specified period and are no longer valid after the period has expired. The campaign vouchers can only be redeemed once per order process. Combinations of vouchers are not possible, even if they are different vouchers.

8.5 In general, campaign vouchers can only be redeemed before the order process has been completed. It is no longer possible to offset the voucher after this period. The value of the campaign voucher cannot be paid out in cash or earned interest. If there is a remaining balance of the campaign voucher, no refund will be made.

8.6 In the event that the invoice amount exceeds the value of the campaign voucher when ordering, you can pay the difference.

8.7 In the event of a return, the value of the campaign voucher will generally not be reimbursed. This is the case if the campaign voucher was issued as part of a promotion and no consideration was given.

8.8 In general, campaign vouchers cannot be used on goods that have already been reduced.

9. Retention of title

BIGPLAYER remains the property of BIGPLAYER until the purchase price has been paid in full for the items sold.

10. Warranty

10.1 All articles in our online shop have statutory warranty rights.

10.2 There are usually no guarantees. There is only a guarantee if this was expressly stated in the purchase confirmation for the respective item.

10.3 The usual and unavoidable material-related deviations in color, size, quality, execution and design of the goods are usually insignificant, so there are usually no warranty claims. However, it remains open to you to prove that the deviations are significant.

11. Limitation of Liability

11.1 The limitations of liability that are named below do not apply to physical injury, damage to health or loss of life. In addition, they do not affect your claims from legal stipulations such as those of product liability.

11.2 In the case of demonstrably negligent breaches of duty and simple negligence, liability is limited to the foreseeable, direct, contract-typical damage.

11.3 The limitations of liability also apply to the attributable breaches of duty by vicarious agents of BIGPLAYER.

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution, here is the link: http://ec.europa.eu/consumers/odr/.

In front of a consumer arbitration board, we are ready to take part in an out-of-court arbitration procedure.

The general consumer arbitration board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbübers-schlichter.de is responsible.

13. Choice of Law

In general, the law of the Federal Republic of Germany applies. In the case of mandatory consumer law provisions, the law of the end user's place of residence applies.

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