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1. Shipping

Shipping

Free shipping within Germany. International shipping costs are shown during the ordering process.

2. Payment options

Credit card

Your credit card will be charged when the order is completed.

PayPal

You pay the invoice amount via the online provider PayPal, first you have to register there, legitimize with your payment data and confirm the payment instruction to us.

SEPA (direct debit)

To be able to pay by direct debit, you must be registered with PayPal and have given PayPal a direct debit mandate.

Instant bank transfer

No registration is required to pay with Sofortüberweisung. The payment process works with your account details in your online bank account.

Giropay

No registration is required to pay with Giropay. The payment process works with your account details in your online bank account.

3. Delivery

3.1 Delivery time

We deliver our articles worldwide from our warehouse in Germany. Delivery times may vary depending on where the delivery location is. A guideline for the delivery time is 2-5 working days within the European Union. Outside the European Union, the delivery time can take up to 10 working days, as the goods still have to pass through customs. In general, we will send you a tracking number by email as soon as the goods have been shipped so that you can track the shipment online. Please note that we generally accept no liability for shipping delays.

3.2 Change / cancel order

If the article is not yet in preparation for shipping, we can still cancel or change your order. In this case you can write us an email to info@bigplayer.de and we will process your request as soon as possible.

3.3 Track your order

As soon as we have a tracking number available, we will automatically send it to you by email and you can use it to track your shipment.

4. Customs and Taxes

When ordering outside the European Union, additional customs and tax charges may apply. These costs are not specified in the online shop and will be sent to you in a separate invoice.

5. Return / cancellation

Right of withdrawal

You can cancel this contract and send the goods back within fourteen days without giving a reason.

After you or a third party, who is not the carrier, has taken possession of the goods, the cancellation period of fourteen days begins.

So that you can exercise your right of withdrawal, you must write us an email to: info@bigplayer.de or by letter to: Graudenz Fashion, Sophie-Buschkötter-Str. 22, 59063 Hamm and inform us that you want to cancel this contract. The deadline is also considered to be met if you send the goods before the period of fourteen days has expired.

Consequences of cancellation / return address

If you withdraw from this contract within the withdrawal period of fourteen days, we will refund you the invoice amount as soon as possible after receipt of the goods in our warehouse. We have up to 30 days after receipt of the goods to reimburse the invoice amount. The reimbursement of the invoice amount for credit cards and PayPal accounts usually takes up to 5 days after receipt of the goods in the warehouse. The reimbursement of the invoice amount to bank accounts usually takes up to 10 days after receipt of the goods in the warehouse. Please note, we will only reimburse the invoice amount if we have received the goods intact in our warehouse, before receipt of the goods, there can generally be no reimbursement of the invoice amount.

The return must be made to this address:

Return address:

Graudenz fashion

Sophie-Buschkötter-Str. 22nd

59063 Hamm

Germany

In general, you will not be reimbursed for any shipping costs that you incurred when placing an order or sending a return. Customs and tax charges that you may have incurred for orders outside the European Union will not be reimbursed. In the case of cash refunds, the actual invoice amount for the item will be transferred back. When refunding the invoice amount, we will choose the same payment method that you used for payment.

We can refuse the repayment if these reasons exist:

  • The goods did not arrive at our warehouse;
  • The goods are in a used condition;
  • The goods are damaged;
  • The goods are no longer in their original packaging;
  • Components such as hanging labels, gift boxes, etc. are missing.

If you have any questions about your reimbursement, you can send us an email to: info@bigplayer.de, then we will investigate your incident.

End of revocation.

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